Frequently Asked Questions

Can I return or exchange my purchase?

All Haute Jewels purchases are final sale. We do not offer returns, exchanges, or refunds for change of mind, preference, size, or fit.

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can make it right.

Can I shop or pick up my order in person?

Haute Jewels is primarily an online shopping experience, and local pickup or drop-off is not available for online orders.

From time to time, we may host showcases, pop-ups, or other special shopping experiences. Any in-person shopping opportunities will be announced separately.

How long will it take to receive my order?

Orders are generally processed within 1–4 business days, excluding weekends and major holidays. Delivery time after processing depends on the shipping service and destination.

Once your order ships, you will receive tracking information by email.

Can you guarantee my order will arrive by a certain date?

Unfortunately, we cannot guarantee carrier delivery dates.

If you're shopping for a trip, event, gift, or special occasion, we recommend ordering early. Our 1–4 business day processing period is in addition to the carrier's estimated transit time.

I placed an order but haven't received tracking information.

Tracking information is sent once your order has been processed for shipment.

Please allow 1–4 business days, excluding weekends and major holidays. An order placed over the weekend will begin processing on the next business day.

I didn't receive my order confirmation.

Order confirmations are normally sent shortly after checkout. First, check your spam or junk folder.

If you still cannot locate it, email info@thehautejewels.com with the name and shipping address used for your order, along with the correct email address. We'll help locate your order and update your information if needed.

Can I add or remove something from my order?

Additional items cannot be added to a completed order and will require a separate purchase.

If you need to remove or change an item, contact info@thehautejewels.com immediately. If your order has not entered processing, we will do our best to accommodate your request. Changes cannot be guaranteed.

I placed two orders. Can you combine them?

Contact info@thehautejewels.com as soon as possible with both order numbers.

If neither order has been processed, we may be able to ship them together. Because orders move into processing quickly, combining shipments cannot be guaranteed.

My package arrived after I needed it. Can my shipping fee be refunded?

Shipping fees are nonrefundable.

We process orders as quickly as possible, but delivery is handled by third-party carriers and their delivery dates cannot be guaranteed.

For time-sensitive purchases, we strongly recommend allowing additional time for both processing and carrier transit.

My order is missing an item.

Please email info@thehautejewels.com within 7 days of delivery with your order number and the name of the missing item. We will review the order and assist you.

My tracking says delivered, but I don't have my package.

Please allow up to 2 business days, as carriers may occasionally mark a package delivered before its actual arrival.

Check with household members, neighbors, your building's mail area, and the shipping carrier.

If your package still cannot be located, file a claim with the carrier and then email info@thehautejewels.com with your order number and carrier claim information.

Have another question?

We're happy to help. Email us at info@thehautejewels.com and include your order number when contacting us about an existing purchase.