Returns & Order Policies

We hope you love what you selected from Haute Jewels. Because our collections are intentionally curated and offered in limited quantities, all sales are final. We do not offer returns, exchanges, or refunds for preference, fit, size, or change of mind.

We encourage you to review product descriptions, dimensions, colors, and photos carefully before completing your purchase. If you have a question about an item before ordering, we’re happy to help.

DAMAGED OR DEFECTIVE ITEMS

Every order is carefully inspected before it leaves us. If your item arrives damaged, defective, or incorrect, please contact us at info@thehautejewels.com within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and any damage

If the item is eligible, we will replace it with the same item whenever available. If the original item is no longer available, we may offer a comparable replacement or store credit for the amount paid for the affected item.

Damage resulting from normal wear, improper use, or damage occurring after delivery is not considered a product defect.

ORDER CHANGES & CANCELLATIONS

We begin preparing orders as quickly as possible. If you need to request a change or cancellation, email info@thehautejewels.com immediately.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

Additional items cannot be added to a completed order. A new order will need to be placed.

SHIPPING

Please allow 1–4 business days for order processing, excluding weekends and major holidays.

Shipping time begins after your order has been processed and is separate from the processing period.

Once your package has been transferred to the shipping carrier, delivery timing is outside of our direct control. While we will always do our part to prepare and ship your order promptly, Haute Jewels cannot guarantee a specific delivery date.

Shipping charges are nonrefundable.

LOST OR MISSING PACKAGES

If tracking shows your package as delivered but you have not received it, please allow up to 2 business days, as carriers may occasionally mark packages delivered before their actual arrival.

We also recommend checking with household members, neighbors, your building's mail area, and the carrier.

If the package still cannot be located, please file a claim directly with the shipping carrier and email info@thehautejewels.com with your order number and carrier claim information so we can assist where possible.

Haute Jewels is not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout.