Shipping policy

ALL SALES ARE FINAL

Because Haute Jewels collections are intentionally curated and offered in limited quantities, all sales are final. We do not offer returns, exchanges, or refunds for change of mind, preference, fit, or size.

Please review product descriptions, dimensions, colors, and photographs carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Every order is carefully inspected before shipment. If you receive an item that is damaged, defective, or incorrect, please contact us at info@thehautejewels.com within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photographs showing the item and any damage or defect.

If your claim is approved, we will replace the item with the same item whenever available. If the original item is no longer available, we may offer a comparable replacement or store credit for the amount paid for the affected item.

Damage resulting from normal wear, improper use, or damage occurring after delivery is not considered a product defect.

ORDER CANCELLATIONS

We begin processing orders as quickly as possible. Cancellation requests should be emailed to info@thehautejewels.com immediately after an order is placed.

We cannot guarantee that an order can be cancelled or changed once it has entered processing or has shipped.

SHIPPING CHARGES

Original shipping charges are nonrefundable.